1. Introduction

Ravono Vendor Compliance is a SaaS platform that helps businesses verify vendors and generate compliance reports. This Privacy Policy describes what data we collect, how we use it, and users' rights regarding their personal information.

2. Information We Collect

Account Data

Name, email, phone (optional), organization name, and role.

Usage Data

IP address, device/browser information, pages visited, and actions (logins, verifications, downloads).

Verification Data

Vendor identifiers and documents (GST, PAN, Aadhaar, MCA, CIN, DIN, bank details) that customers submit.

Payment Data

Processed by payment providers (such as Razorpay). We do not store full card details.

3. How We Use Information

To create and manage user accounts and organizations
To perform vendor verifications and generate reports
To monitor, secure, and improve the platform (logs, analytics, troubleshooting)
To communicate with users about service changes, billing, and support
To comply with legal, tax, and accounting obligations

4. Sharing of Information

We share information with:

Infrastructure and service providers (e.g., Supabase for hosting/database/storage, email providers, analytics, error tracking)
External verification APIs and government portals required to perform checks
Payment processors that handle billing
Authorities or legal advisors when required by law or to protect rights and safety

5. Data Retention

We keep account and verification data for as long as the account is active. After closure, we retain limited records for a defined period (for legal and audit purposes), then delete or anonymize the data.

6. Security

We use HTTPS, encryption in transit, access control, and role-based permissions. While no system is perfectly secure, we take reasonable technical and organizational measures to protect your data.

7. Cookies and Tracking

We use:

Essential cookies: Login/session management
Preference cookies: Theme and language preferences
Analytics/error-tracking cookies: To improve the platform

You can control cookies through browser settings, but disabling essential cookies may break core functionality.

8. Your Rights

Access, update, or correct your account information
Request deletion or restriction of data (subject to legal limits)
Contact us for data requests at info@ravonovendor.co.in

9. Contact

For privacy questions and data requests, please contact us at info@ravonovendor.co.in